Appointment Cancellations & Rescheduling

We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

This allows us the opportunity to offer the appointment time to another client who may be waiting for care.

Late Cancellations & No-Shows

● Cancellations made within 24 hours of your scheduled appointment may incur a cancellation fee.

● Failure to attend your appointment without notice (no-show) may also result in a cancellation fee or forfeiture of your appointment fee.

Late cancellations and missed appointments impact our practitioners and other clients seeking care, and we appreciate your understanding.

How to Cancel or Reschedule

To cancel or reschedule your appointment, please contact us as soon as possible via email: [email protected] or phone: +61 483 964 080

If you have received an appointment reminder by SMS or email, you may also follow the instructions provided there where applicable.

Exceptional Circumstances

We understand that unexpected situations and emergencies can arise. In cases of genuine emergency or unforeseen circumstances, cancellation fees may be waived at the discretion of Shine Health & Wellness.

We encourage open communication and ask that you contact us as soon as possible if you are experiencing difficulties attending your appointment.

Your Understanding Matters

By booking an appointment with Shine Health & Wellness, you acknowledge and agree to this cancellation policy.

Thank you for respecting our time and helping us continue to provide thoughtful, high-quality care to our community.